• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ZBook 15v G5 Mobile Workstation
Microsoft Windows Server 2016

HI!

 

I purchased this work book 1.5 years ago, because it is supposed to be hardy.  I treat it gently, but do carry it in a travel case with me when I fly about 1X per year.

 

I had it plugged in and the light was on.  I unplugged and turned on and the light went off and it did not boot up (?)  I took it to local computer shop because I thought i maybe needed a new power cord.  They said they thought it needed a new pin - where power cord plugs in.  But that did not work. Now they say they think it is a short in the schematics and will put in a new motherboard.  I contacted H.P. and was told that is what H.P. would do, but do not know how much H.P. would charge me?  I would hope they expect their product to last longer than 1.5 years.... and maybe give me some break on the price?

 

What are your thoughts?  I bought this computer at the time of my retirement to use for writing, e-mails, paying bills, etc.

Thank you for any insights.

1 REPLY 1
HP Recommended

Hello @PsychTeach 

 

Go to a computer store where you can look at and test the notebooks. Get advice there. Do not buy the most expensive and not the cheapest. Take your time and follow your gut feeling.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.