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Maxj16
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HP boot issue

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HP Notebook

Hi, 

 

I’ve tried to boot my laptop, but am getting the following error message :- 

 

boot device not found

please install an operating system on your hard disk.

hard disk (3fo)

 

I have been through the steps shown on the following :- 

https://support.hp.com/gb-en/document/c06201699

 

intel Optane on step 3 is not showing up on my laptop, so I’m assuming this is not an option for me. 

I also get nothing when pressing f11 on start up, I just go Straight through to the original error message. 

hard drive is all working fine as per checks. 
I have also taken out and tried another. 

is anyone able to offer any further advice please? 

 

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The_Fossette
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@Maxj16

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a 3F0 error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Maxj16
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Thanks for getting back to me. 

I’ve attempted the steps you advised, but I can’t get past the boot screen. 
on start up I can press f10 for the system menu, otherwise it takes me straight to the error message . 

my product ID is as follows :- 4RD90EA#ABU

 

operating system is windows 10. 

thanks in advance

 

max

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The_Fossette
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@Maxj16

 

I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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