HP broke my computer during repair

[fedupinfl]

Had to call and in again, and ask to speak with the manager, who apologized for not having returned my call due to bad information.  My guess is that, had I not called, I would be waiting forever for resolution.  Manager Kathy said that there is quality check of boxes by the repair center and my box was marked 'undamaged' upon receipt.  Folks, this computer had no physical damage when it was shipped by us, for real, we're not trying to pull something over on HP.  So...if the damage didn't happen during shipping it occured on their end during their processes.  Some of their repair centers are contracted businesses.  If the culture of HP or their contracted businesses is one that is harsh on employees when they make a mistake (like we have all made), then I wouldn't be surprised by an employee trying to cover up damaging it.  It also doesn't excuse dishonesty, so HP employee that damaged my computer, if your reading this, take ownership of your mistake and maybe find another place to work. As of right now HP will be repairing the hardware issue that caused the failure in the first place, at no cost to me.  When I receive a functioning computer back from HP I will update with another posting.  Video your computer at every angle in the shipping location before you box it up!

[fedupinfl]

Last week an HP representative reached out to me to offer a brand new computer replacement because the parts needed to fix the computer (internal) were not available.  I accepted and TODAY a brand new computer was delivered.  My advice to anyone experiencing a similar situation with HP,  keep up the pressure!