HP destroyed my laptop during repair

[Elizabeth104]

My laptop was taken for repair from HP on a Saturday. This was during a time in which it was snowing a few days before., I paid for warranty and was told they will collect my laptop with no price, When they collected my laptop, they said it was consumer induced damage. I have evidence to prove that my laptop had no damage to what they were stating for example they said that my laptop had contact with water, this was one of the reasons why they said it was damaged. But i have tried to always be careful with my laptop. The only reason why I took my laptop for repair is because it was not switching on and I explained before they collect my laptop that it randomly happened not because I damaged it. Now they are mentioning that I have to pay £400 because I damaged it and I recently paid for warranty, which I have received my money back. DPD the delivery service or HP have damaged my laptop and I am not happy with the service., A manager was meant to call at least 4 days ago but they never did. I have called so many times. No one is taking me seriously. I will mention this on a large scale, if my situation is not considered. I have a business which I need to focus on, but I cant because they have damaged my laptop.

[Dragon-Fur]

@Elizabeth104 

Welcome to the HP Community Forum.

Support and Repair issues -- including whatever happens as a result of a device being picked up, mailed, transported, sent to HP, are well outside of the scope of our Community.

I will forward your concerns to our moderator team who can decipher the details and decide what needs to be done.

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[Elizabeth104]

Thank you, I will be expecting a response back

[sandytechy20]

@Elizabeth104

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.

[sandytechy20]

@Elizabeth104

We haven't heard from you!
 
This post is with reference to the thread you had recently created at your friendly neighborhood (HP Community).
Is the issue resolved?

[Elizabeth104]

Hello Sandy, Thank you for your message. I have responded.

[Elizabeth104]

I have received my laptop back but it needs to be repaired. I have spoken to a local technician and they mentioned there is water damage. I do not think I caused this, can I get my laptop repaired and not have to pay money. Is that possible?