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‎11-09-2019 10:38 AM - edited ‎11-09-2019 10:39 AM

HP Recommended
Product: HP EliteBook Folio 9480
Operating System: Microsoft Windows 10 (64-bit) 
Africa, Angola, Luanda, HP elitebook folio 9470m, I need to enable virtualization and access some other aspects of bios ... but there is an administrator password in the bios configuration and I don't have it. I searched the HP Community and found a post saying that I had to contact an HP support in my region and request the custom SMC.bin file that will serve for startup to reset the password, I really need help is for a university job I need to enable virtualization settings…

Africa, Angola, Luanda, HP elitebook folio 9470m, I need to enable virtualization and access some other aspects of bios ... but there is an administrator password in the bios configuration and I don't have it. I searched the HP Community and found a post saying that I had to contact an HP support in my region and request the custom SMC.bin file that will serve for startup to reset the password, I really need help is for a university job I need to enable virtualization settings… 

1 person had the same question
1 REPLY 1

‎11-09-2019 11:37 AM

HP Recommended

@BaziotaBeans 

The information on SMC files is incorrect as HP has changed their policies and no longer provides such files.

 

Now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
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