HP lab top randomly freezes

[Rz3]

Randomly, my computer will freeze up while I am working. It will completely freeze so that I cannot do anything to unlock it. I have to hold the power button, and turn it off. Also, if I am listening to music, it will buzz for about five seconds. Once it freezes, it will continue to do this after each reboot for an hour or so. Most days it is fine, but it has done it more often lately. I have run the complete hours long diagnostic, and everything checked out ok. Please send advice or solutions if this has happened to your computer. Thank you. 

[DavidSMP · Accepted solution]

Hi @Rz3,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding random freezes of the computer. I will be really glad to assist you here.  Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that.

First off, to assist you better, I would require more information regarding this:

• Did this happen after a software or Windows update?
• Did you run diagnostics on the computer and check if the hardware is fully functional.
• Does it freeze only on browsers or working on the internet?
• If that is the case, did you check with different browsers?
• Please let me know the complete model# of the computer to assist you better.

For now let us first establish that there is no hardware issue with the computer.

Please run extended diagnostics on the computer from this link: http://hp.care/2tNvsbN and check if they pass. If you've done it already, please ignore this step.

• If any component fails, It will display a failure code. Please make a note of it and contact HP phone support to get the computer serviced.
• If diagnostics pass then Please follow these steps:
• Please install the latest HP support assistant and run all the updates for bios, chipset, network, audio and display. Then check if the issue gets resolved.
• Please make sure to run all Windows 10 updates also and check again.
• For further assistance please perform all the prescribed steps from this link: http://hp.care/2tNvKPN  for  HP PCs - Computer Locks Up or Freezes (Windows 10, 😎
• Other steps to try
• If it is happening only on browsers, then reset the existing browser and also check with other browsers like Chrome or Firefox.
• Please update the bios and all drivers using HP support assistant or from this link:http://hp.care/2syreDe and follow the on-screen instructions.
• Please check for any malware or spyware by running a complete virus scan on the computer.
• Please ensure to update Windows from this link: http://hp.care/2sTZOFK and update the security software also.
• Please try to create a new local administrator user account from here http://hp.care/2rZfJBC  and check if the freezing issue gets fixed.
• This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead.

[Rz3]

Thank you for your help! I updated my bios the other night, and it has been running smoothly these past two days. If it starts to freeze again, I will be back to try the other solutions! Thanks again!

[DavidSMP]

Hi @Rz3,

I reviewed the patience completely. Thanks for the quick response. I am glad the computer works correctly. You've shown remarkable technical skills, infinite patience and immaculate attitude to try and resolve the issue. Kudos to you for that. We have worked as a team to crack it. 

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. :)I genuinely hope the computer works great and stays healthy for a long time once it gets fixed. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂