HP laptop Drive C corrupt

[OrangeBlob]

Hello ~ I am having a problem with my HP laptop. I ran a Total Defense scan overnight, and this morning the screen was black.

I hit the panel on the keyboard and a msg eventually came up on the bottom of the screen ~~~ Fixing ( C ) Stage 1 : 43% ( 440,556 of 1,001,728 ) Total 15% ; ETA 3:30:00 <- kept increasing. After half an hour, it was still in the same place, so I turned the device off. I now have the device back on, the HP logo is on the top, and there is a circle of dots that are rotating, and it has been that was for a long while. Is it possible it is just stuck in the one place? I am on a different computer writing this,  no way to enter anything on the disabled computer that I know of. Is there something I can do?

It may be a good time to admit I am not great on the computer, but I can usually fix minor issues. Many thanks in advance for any help!   Karen

[Nal_NR]

Hi @OrangeBlob,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.                                                                                                             

Let's try testing hardware failures if any. 

Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!