HP laptop restarts automatically when I shut it down

[DanGold2]

Each time I shut down my notebook, it restarts automatically.

The only way I have found to shut it down is to press a long time the utton on the left

[zoey7886 · Accepted solution]

@DanGold2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Automatic Restart Issue on HP Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP notebook restarts automatically when you attempt to shut it down, this could be due to several reasons such as hardware malfunctions, system settings, or software issues. Here are some steps you can follow to troubleshoot and potentially resolve this problem:

Check Power Settings:

• Go to Start > Control Panel > Power Options > Choose what the power buttons do.
• Ensure that the settings for the power buttons and lid are configured correctly.

Disable Automatic Restart on System Failure:

• Press Windows Key + R to open the Run dialog.
• Type sysdm.cpl and press Enter to open System Properties.
• Go to the Advanced tab and click on Settings under Startup and Recovery.
• Uncheck the box next to "Automatically restart" under System failure.

Update Device Drivers:

• Make sure all device drivers are up to date. You can update drivers manually via Device Manager:
  • Right-click on Start and select Device Manager.
  • Expand each category and update any outdated drivers.

Check for Windows Updates:

• Ensure your operating system is fully updated.
• Go to Start > Settings > Update & Security > Windows Update.

Scan for Malware:

• Perform a system scan using the preinstalled Norton AntiVirus or another trusted antivirus program to ensure there are no malicious software causing the issue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,