• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎12-17-2021 12:58 PM

HP Recommended
Product: N5R49UA#ABA 15-AB223CL Touch
Operating System: Microsoft Windows 10 (64-bit)

Boot Computer, Choose kb layout, Troubleshoot,Command Prompt is only choice that works. Not Startup Repair or Uninstall Updates or UEFI firmware Settings or System Restore or System Image Recovery.  By using FN Functions, I can get into x:, c:, d: and e: if I plug in a flash drive.  Basically, it is not dead, just confused! Is the any way, other than a complete Win 10 install, to get this thing to boot?

Category:
1 REPLY 1

‎12-18-2021 07:50 AM

HP Recommended

I can see all the directories and files on the HD but it will not boot.  Is there any way to get the beast to boot without destroying everything on the drive?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.