HP laptop won't power on when I press the power button even though the charging light comes on.

[T-D-R]

HP laptop MODEL 14-cf2111wm

[Sneha_01]

Hi @T-D-R,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop (model 14-cf2111wm) won’t power on despite the charging light coming on, there could be several potential causes ranging from hardware issues to power-related problems. Here’s a comprehensive troubleshooting guide to help you diagnose and resolve the issue:

1. Check Power Supply and Connections:

• Verify Power Adapter: Ensure that the power adapter is properly connected to both the laptop and the power outlet.
• Inspect Power Cable: Check for any visible damage to the power cable or adapter. Try using a different power outlet to rule out any issues with the current outlet.

2. Perform a Hard Reset:

• Disconnect External Devices: Remove all external devices (USB drives, printers, etc.) connected to the laptop.
• Disconnect Power: Unplug the power adapter from the laptop and remove the battery if it is removable.
• Hold Power Button: Press and hold the power button for about 15-30 seconds to discharge any residual power.
• Reconnect and Restart: Reconnect the power adapter (and the battery if it was removed) and try turning on the laptop again.

3. Inspect the Charging Light:

• Charging Light Behavior: Note if the charging light is steady or blinking. A steady light usually indicates that the laptop is receiving power, while a blinking light may indicate a battery or charging issue.

4. Check for Display Issues:

• Brightness and Screen: Ensure the laptop’s screen brightness is turned up and check if the screen is cracked or damaged. Try connecting an external monitor to see if the issue is with the internal display.

5. Check Battery Health:

• Battery Condition: If the battery is removable, try removing it and then powering on the laptop with just the power adapter connected. If the laptop powers on, the battery may need to be replaced.

6. Reseat RAM and Storage:

• Power Down and Open Laptop: If you are comfortable opening your laptop, ensure it’s powered off and unplugged.
• Reseat RAM: Locate the RAM modules, remove them carefully, and then reinsert them securely.
• Check Storage: Ensure the storage drive (SSD or HDD) is properly connected.

7. Perform a BIOS Recovery:

• BIOS Recovery: Some HP laptops have a BIOS recovery feature. Refer to the HP support website for instructions on how to perform a BIOS recovery for your specific model.

8. Test with Minimal Hardware:

• Remove Non-Essential Components: If you’re comfortable opening the laptop, remove any non-essential components (e.g., additional RAM modules, external peripherals) and try powering on the laptop.

9. Listen for Beeps or Lights:

• Diagnostic Beeps: Some laptops emit beeps or have flashing lights to indicate specific errors. Refer to the laptop’s manual or HP’s support documentation to interpret any beeps or lights.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support