HP laptop won't wake up

[VernonLu]

My laptop won't wake up from sleep mode. I tried moving the mouse, press the keyboard and press the power button. None of them works. I have to hold the power button to force it shut down then restart. Also, it's really hot and the battery consumes quickly when the lid is closed.

[KrazyToad · Accepted solution]

@VernonLu

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c03383935

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[VernonLu]

Thank you very much, It seems fixed.

But, I still have a question, does it mean that I have to update the drivers every time they have a new version come out? I just brought the laptop several months ago, and I upgraded all the drives when it's delivered. It's in good condition until these days.

[RahulRj]

My problems started this way as well - PC not waking up from sleep. Since it got fixed like yours did during warranty, I did not create a hue and cry.

Progressively it started freezing anytime.

All BIOS/Components/Extended tests/ SFC Scannow even today find no issues and yet, SSD is not visible anymore. I had left taskmanager switched on to see if it shows anything, it used to hang with disk 100% active with 0 through put (I/O).

Mine is a PM981 Samsung SSD and I have no support for it from the manufacturer as it is an OEM product. HP support is only 12 months. 

Hope your experience is different. In case you have the same SSD, and it is in warranty, do get it replaced with a retail version so that at least you have support from the SSD manufacturer. 

Drives failing in less than 2 years on flagship products creates extremely poor experience.

[KrazyToad]

@VernonLu

HP and Microsoft recommend keeping all the Drivers and Windows updates.

By running the HPSA it will automatically search for the latest updates released by HP

[RahulRj]

As per the latest HPSA - the best driver for PM981 drive is the generic driver by Microsoft from the year 2006 (not a typo).

Samsung provides updated drivers for all drives except for OEM drives which are supposedly routed through the manufacturer/ HP in this case.

HP does not share any updated drivers for this, nor an alternate for the Samsung Magician software.

Should customers avoid OEM drives or notebooks which come with such OEM drives?

[KrazyToad]

@VernonLu

All Branded Notebooks come with OEM drive which has been decided by the Notebook Manufacturer,

Since these drives are OEM the Manufacturer of the Notebooks will release Drivers as and when needed which are different from the Drive Manufacturer ( Samsung )

As of now for your Notebook, HP is going with the Generic Microsoft driver