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‎02-27-2017 09:05 PM

HP Recommended
Product: HP notebook, Windows 10
Operating System: Microsoft Windows 10 (32-bit)

Cannot shut down, totally frozen in 'restarting' mode 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2017 09:26 PM - last edited on ‎08-22-2024 06:43 AM by

HP Recommended

Hi,


Press Power button continually for 2-5 seconds to shut down

Then tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System Diagnostics

What is your notebook?
https://support.hp.com/us-en/document/ish_2039298-1862169-16

Regards

Visruth

View solution in original post

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3 REPLIES 3

‎02-27-2017 09:26 PM - last edited on ‎08-22-2024 06:43 AM by

HP Recommended

Hi,


Press Power button continually for 2-5 seconds to shut down

Then tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System Diagnostics

What is your notebook?
https://support.hp.com/us-en/document/ish_2039298-1862169-16

Regards

Visruth

Was this reply helpful? Yes No

‎02-27-2017 09:36 PM

HP Recommended

tried but power button does nothing. There's no fan running or anything. It's like it is shut down

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‎02-27-2017 10:03 PM

HP Recommended

Do a hard reset: http://support.hp.com/in-en/document/c01684768

Try powering on with AC charger connected and battery removed

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