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cactus321
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HP sold me a refurbished workstation as new

‎05-21-2021 11:26 AM - edited ‎05-21-2021 05:01 PM

HP Recommended
Product: Zbook Firefly 15 G7
Operating System: Microsoft Windows 10 (32-bit)

I purchased a brand new laptop directly from HP's student store two days ago. I received my laptop today and tried to install Linux on it. The reboot was unsuccessful, as it required me to input a Intel password. Upon Googling and calling customer support, it was verified that this was a refurbished laptop. It simply isn't possible that I would need a password to install an operating system on a brand new laptop unless someone else had pre-owned it. 

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WAWood
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Message 2 of 2
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‎05-21-2021 12:59 PM

HP Recommended

@cactus321 

We here can, unfortunately, do nothing for you to fix this -- but I have notified the forum Moderators of this issue, and someone should be contacting you shortly via PM to sort this out.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post

‎05-21-2021 12:59 PM

HP Recommended

@cactus321 

We here can, unfortunately, do nothing for you to fix this -- but I have notified the forum Moderators of this issue, and someone should be contacting you shortly via PM to sort this out.



I am a volunteer and I do not work for, nor represent, HP
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