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ARLEE1986
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HP stream bios lock

HP Stream 14-z000 Notebook PC

hey guys, I have a bios admin lock.  System code 

 

i51387805

 

I did bios pw.org and got the following.  The password is too long.

 

Try one of the following codes:

HP/Compaq Mini Netbooks yundefinedq3fuxu1q
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HP stream bios lock

@ARLEE1986

 

For that model and ( i ) code you will need to contact HP in your region and they should be able to generate your master password from the System Disabled Code

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

 

P.S. Please post back with HP's response to your request. 

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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ARLEE1986
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I am waiting for support to help.  They apparently cannot generate a case.

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HP stream bios lock

@DavidPK

 

Can you help with this one???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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HP stream bios lock

@ARLEE1986

 

Reboot the notebook, type in 66916640 and hit enter.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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ARLEE1986
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HP stream bios lock

David -

 

I upgraded the bios.  I have a new halt code.  i 67603511.  

 

FYI, I spoke with HP and I had a warranty but they didnt want to take my laptop because I didnt have a reciept.  This has been a terrible experience.  

 

I reset the cmos and disconnected the battery.  That didnt work either.  

 

Let me know how you can fix.  I'm pretty techy and can do anything to the PC.

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@ARLEE1986

 

For the new halt, the code you require is 50492954

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

ARLEE1986
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Man! That worked!  How in the world did you do that??

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@ARLEE1986

 

Because he is the best!!!

 

You need to mark his post as the solution.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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ARLEE1986
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Its just that HP support gave me such a hard time and I heard that i halt codes doesnt work right

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