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‎06-16-2025 03:00 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000
Operating System: Microsoft Windows 11

Hi 

Can anyone give me a diagnosis for my HP15s laptop which won't start up ?
It sits there with the fan on but black screen

Capslock light flashes 3 slow 2 quick.

 

I can't get it to go into BIOS screen by pressing F10 - nothing is working

Any help gratefully received

2 REPLIES 2

‎06-16-2025 07:14 PM

HP Recommended

@Jam87654232 

 

Please try a hard reset and see if it works.

  • Power off your notebook,
  • Remove the a/c adapter, battery and everything that is attached to your notebook,
  • Hold the 'POWER' button down on your notebook for about 10 seconds,
  • Plug in the a/c power supply (without battery) and power on.

Regards.

BH
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‎06-17-2025 01:34 PM

HP Recommended

Thanks for the tip. I tried the hard reset but this has not worked. Notebook still has a black screen, wont start and the CapsLock light is flashing - 3 slow 2 quick.

 

Any other tips/diagnosis gratefully received

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