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Aldessouky
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HP6565B Freeze on boot screen, Can not access BIos settings

HP 6565B Probook
Microsoft Windows 10 (64-bit)

Laptop freezes on HP logo at startup and not responding to any key press either accessing bios, i tried to update bios several times and whenever i try screen goes black and nothing open indicating bios update only blinking Caps Lock.

I am using windows 10 X64 with UEFI Enabled on GPT drive structure.

Prior several days laptop still removing all bios settings and does not show any boot devices, so i restored it to defaults several times and got bios settings back, at first i thought it is motherboard battery problem, then when removing Laptop battery and without charger plugged date and time was not changed.

I Tried Hard reset and CMOS Reset without any positive results.

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HP6565B Freeze on boot screen, Can not access BIos settings

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

 

https://support.hp.com/us-en/document/bph07107

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
Aldessouky
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HP6565B Freeze on boot screen, Can not access BIos settings

Firstly, I would like to thank you for your reply

Secondly, It is Laptop not desktop and I tried the previously mentioned steps without result.

Now i can not even access bios or testing hardware it only freezes on HP logo. and prior that i made an hardware test and all were Ok.

 

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HP6565B Freeze on boot screen, Can not access BIos settings

Hi

Firstly the instructions were created for a laptop and then dumbed down for desktop users.

 

Secondly you mention that you cannot acces anything, with no led indication then I cannot help any further.

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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HP6565B Freeze on boot screen, Can not access BIos settings

IF you had a series of flashing LED 's from the caps or NUM lock or similar and followed the link I posted you may have a better outcome.

 

OR this...


Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
Aldessouky
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HP6565B Freeze on boot screen, Can not access BIos settings

LED indicators only when i try to update bios, but if i tried to run it normally no led indicators.

I thought i could not clarify my device type so i mentioned it to better be able to help, Any how Thanks for your time and efforts and if you have any further advices i would be grateful.

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HP6565B Freeze on boot screen, Can not access BIos settings


@Aldessouky wrote:

LED indicators only when i try to update bios, but if i tried to run it normally no led indicators.

I thought i could not clarify my device type so i mentioned it to better be able to help, Any how Thanks for your time and efforts and if you have any further advices i would be grateful.


  • Currently I am on a smartphone.
  • But somewhere in that beep code document is a lis of error messages for BIOS updates exclusively.

But I cannot help as I don't know the extent of your problem.

 

You can try and make a flash drive to fix the Bios,

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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HP6565B Freeze on boot screen, Can not access BIos settings

Like this..

Beep2015.png

 

This table lists AMI beep codes that can occur when attempting to recover/flash the BIOS. Use these codes to help troubleshoot problems related to system startup or flashing BIOS memory (such as in BIOS upgrades).

BEEPS

BIOS POST CODE

1

NO MEDIA DETECTED

2

ROM FILE NOT FOUND IN ROOT DIRECTORY

3

INSERT NEXT MEDIA VOLUME

4

FLASH PROGRAMMING SUCCESSFUL

5

FAILURE WHILE READING FILE

 

 

7

FLASH EPROM NOT DETECTED

 

 

 

 

10

FAILURE WHILE ERASING FLASH MEMORY

11

FLASH PROGRAM ERROR

12

PROBLEM WITH ROM FILE SIZE

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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