07-13-2016 02:45 PM - edited 10-21-2016 03:04 PM
tbh, I'm not sure if I'm running windows 10 64 or 32, I'm using the default it shipped with
So, what happened was first my computer would boot up fine, but it would "lock up" occasionally. I would be watching a video, click to a different tab, stuff like that, and everything would become unresponsive and freeze (didn't just happen to my browser, would happen even with my search bar). Restarting and giving it a moment would fix this problem, but it got to the point it happened 20 or 30 minutes after start up. I decided to do a reset, chose to not save my files (didn't do a 100% wipe though) because there's nothing critically important, and I thought it could be a virus. Did the wipe, got an error a good bit in that the wipe couldn't be done (I do not remember the exact wording). Tried again, same thing. It directed me to some options, chose the launch windows 10 normally one, just to see if I was still having problems. Did this, and what would happen is computer would boot up, HP logo, cycle back to computer boot up, HP logo, it was in a loop. Waited a good hour and a half to two hours, would not stop. Turned computer off manually and on a few times, same problem. Turned computer off then on, f2, system quick test, and I got the error in the title
FAILURE ID: QBS97X-82L863-XD7WMA-60WD03
PRODUCT ID: P1A95UA#ABA
Solved! Go to Solution.
07-13-2016 02:57 PM
The 24 character error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.
As your notebook shipped with Windows 10, it is probably still under warranty, so contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
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Windows Insider MVP
10-21-2016 03:06 PM
Sorry for the late reply, but I finally got on to trying to get this fixed, I checked your link for "if you live in the US". but the url seems to be a uk one, and the number isn't a US based one, is it possible to get a 1-800 #?