Hard Drive Short DST Check : FAILED

[BUZZ3QN]

Have a Hard Drive Short DST failure code (see photo)

Q4W7MX-94CC0F-GXGKG1-60QE03

Any ideas on how to fix with the diagnostics tool or otherwise?

[banhien · Accepted solution]

@BUZZ3QN 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For (original) Windows 10/11. please use Cloud Recovery tools

                  https://support.hp.com/us-en/document/ish_4511095-4511141-16

Regards.

[BUZZ3QN]

Thanks BH

i guessed that might be the case, but as it occasionally manages to get to the Home Screen when I tried another reboot (only very occasionally) I thought there might be something else.

For the recovery tool on a flash drive….

- can this be created on any other HP computer or does it have to be from the broken one?

And….

- I assume that the HP Recovery Tool only sets the Laptop back up to the original start up condition but doesn’t retrieve any files from the hard drive nor any programmes that were added like ‘Office’ for example?