Hard Drive Update Issue

[jq8]

Okay so I restarted my computer and a screen came up telling me to do a hard drive test, so i did and it said i needed to update it and told me to go to the hp support website, so i clicked exit on the screen to start up my computer and it said the desktop was missing so i went to the support website to download the hardware diagnostics thing but I cant because apparently the whole hard drive is missing, and i dont know what to do or how to fix it. I tried restarting my laptop multiple times to see if it comes back but its just the same issue.

[Prométhée]

hi

use usb key

HP PCs - Testing for Hardware Failures | HP® Customer Support

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This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data

 Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer

Try a full reinstall

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

• Creating and Using a Microsoft Recovery USB Drive (Windows 10)
• Performing an HP System Recovery

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread

Your computer should be this :

 OMEN by HP 17-cb0002ca Product Specifications

• 128 GB PCIe® NVMe™ M.2 SSD
• 1 TB 7200 rpm SATA

if you have a problem with the disk, you have to check which one is it

 Maintenance and Service Guide

https://support.hp.com/us-en/product/omen-by-hp-17-cb0000-laptop-pc/26122176/model/29378117/manuals

if it's too complicated, go see a professional, if you are no longer under warranty

it seems to me that the manual given does not correspond exactly, see if it can help