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‎10-05-2021 12:51 PM

HP Recommended
Product: HP Elite x360 m6 convertable PC
Operating System: Microsoft Windows 10 (64-bit)

I'm able to boot my HP Elite x360 m6 convertable PC to Windows, though slowly, but once I get to the desktop everything locks up.  I ran system  and component diagnostics in the BIOS menu and got the Failure ID:  GGF3UF-8N2AQN-GXGGQJ-60Q803, with product ID:  W2K44UA#ABA when running the hard drive test. The test also gives you a QR code.  The QR code takes me to an HP page that doesn't seems to exist any longer, and googling the Failiure ID produces no results.  Does anyone know what's likely going on?  Should I just replace the hard drive or is there something else?

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2021 01:15 PM

HP Recommended

@FrankJay71 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎10-05-2021 01:15 PM

HP Recommended

@FrankJay71 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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