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Recardo17
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Message 1 of 3
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Hard disk 1

HP Recommended
PresarioCQ58
Microsoft Windows 7 (32-bit)

Hello i have tried to install windows 10 32 bit on my Presario CQ58 but it say's"the computer restarted unexpectedly or encounterd an unexpected error" so cant fix that and then i ran a hard disk check and it says failed and the Failure ID:PTQ7VS-6A8AMP-MFKT1G-60RE03 so can anyone pls help me fix the windows 10 error and the hard disk error

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WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Recardo17 

The tool we use to decode the errors says the code you provided is invalid.  You would have to check the code and re-enter it.

 

If the code means the disk has died, you would have to replace it -- as there is nothing we can do about that.

 

We also have no resources to debug specific Windows 10 errors.  You would have to do online searches about this.



I am a volunteer and I do not work for, nor represent, HP
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Recardo17
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Message 3 of 3
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HP Recommended

Ok so the code keeps on changing everytime i run a hard disk check but that is the firt error i got but thanks im getting a new one but ive been on google for 5 days non stop searching ive use every possible source to fix the problem but yet nothing gives me information on how to fix the boot looping and also when i search for my computer model i dont get it on google at all so idk anymore this thing is impossible but thanks anyway if you oneday can find a solution pls do message me plss!😣

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