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1 REPLY 1
11-14-2021 01:16 PM
Below is the failure report generated by the code you posted, minus your PC's serial number.
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
|RU29A0-85HARW-XD7X61-60WH03||OK||0000000000||11/14/21||303||Storage||Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive||Hard Disk 1 Quick Test Failure|
You will need to install a new hard drive, and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
After you replace the drive, you can reinstall W10 by making a bootable USB installation flash drive with the Media creation tool from the link below.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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