• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-26-2021 04:33 PM

HP Recommended
Product: Laptop
Operating System: Microsoft Windows 10 (64-bit)

On boot run HP PC Hardware Diagnostic UEFI.  Get code RPH05C-7AVAJM-MFPV6K-619B04 for Product ID J9M23UA#ABA.  What is meaning, can a repair work or need new drive.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2021 05:42 PM

HP Recommended

Hi:

 

For some reason the failure code checksum failed and I tried letter O's and zeros to no avail.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RPH05C-7AVAJM-MFPV6K-619B04Failed 1/1/01   

 

If you can't boot into Windows, then you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04763947.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the Microsoft media creation tool to create bootable installation media to reinstall W10.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page...

 

HP 15-f010dx Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-26-2021 05:42 PM

HP Recommended

Hi:

 

For some reason the failure code checksum failed and I tried letter O's and zeros to no avail.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RPH05C-7AVAJM-MFPV6K-619B04Failed 1/1/01   

 

If you can't boot into Windows, then you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04763947.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the Microsoft media creation tool to create bootable installation media to reinstall W10.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page...

 

HP 15-f010dx Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.