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HP Recommended
HP 348 G4 Notebook PC

I restarted my laptop and it won't start up again, I kept on getting a message, "Your PC run into a problem and need to restart. So I ran the hard drive test and passed the SMART test but failed the long and short DST tests. All it does now is starting up and then turns on a black screen with a little spinning wheel for more than 12hrs now. 

1 REPLY 1
HP Recommended

You'll need to install a new hard drive or M.2 SATA SSD (as applicable) and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive/M.2 SATA SSD removal and replacement procedure:

 

HP 340 G3/G4 NotebookHP 346 G3/G4 NotebookHP 348 G3/G4 Notebook Maintenance and Service Guide

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