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‎02-22-2017 03:44 PM

HP Recommended
Product: HP Pavilion Notebook - 15-p249
Operating System: Microsoft Windows 10 (32-bit)
I had the laptop for 2 years. Recently it started to work very slow. It would take a long time for it to connect to the Internet, browsing the Internet became slow as well. It would randomly close programmes and applications. It would randomly restart itself.
Today I tried to turn it on, but it got as far as my lock screen and it froze. But before getting to the lock screen the screen was black for over 5 minutes.
I went into PC Hardware Diagnostics and ran both of the test logs. It fails both of them and it did that the hard drive short dst failed and it gave me and ID number: 6BVP8X-7MK8HM-MDPWL1-60QH03.
Could you please help me, as I really need it to start working.
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2017 04:10 PM

HP Recommended

Short DST Failure means that your Hard Drive has failed.

You would need to get it replaced by logging a ticket at HP.

You can also take it to an authorised HP repair center or your PC reseller to get help.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

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2 REPLIES 2

‎02-22-2017 04:10 PM

HP Recommended

Short DST Failure means that your Hard Drive has failed.

You would need to get it replaced by logging a ticket at HP.

You can also take it to an authorised HP repair center or your PC reseller to get help.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Was this reply helpful? Yes No

‎04-05-2017 11:54 AM

HP Recommended
why would this have happened? How do I find the nearest repair centre? Will this affect my data
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