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‎03-28-2021 12:08 PM

HP Recommended
Product: Envy m4
Operating System: Microsoft Windows 8.1 (32-bit)

Hard drive smart test failed.  909jxo-6j9ajp-9xnkok-609s03.  Czm8iua.

 

Got to reboot and works but slow

 

 

1 REPLY 1

‎03-28-2021 12:59 PM - edited ‎03-28-2021 01:03 PM

HP Recommended

Hello

your id

0 not o

909jx0-6j9ajp-9xnk0k-609s03
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data, I give some explanations here, but in French!

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

HP ENVY m4 Notebook PC Maintenance and Service Guide
https://support.hp.com/us-en/product/hp-envy-m4-1000-notebook-pc-series/5296069/model/5312250?sku=C2...

 

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