Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

Hard drive smart check failed

HP Recommended
Envy m4
Microsoft Windows 8.1 (32-bit)

Hard drive smart test failed.  909jxo-6j9ajp-9xnkok-609s03.  Czm8iua.


Got to reboot and works but slow



Level 16
Level 16
3,546 3,504 383 1,533
Message 2 of 2
Flag Post
HP Recommended


your id

0 not o

the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data, I give some explanations here, but in French!

You can try a bootable cd / dvd type live cd (linux)

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
If your disk is not completely out of order, this gives you a small chance

HP ENVY m4 Notebook PC Maintenance and Service Guide


Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation