Hard reset

[Diamondback0420]

Tired to reset and did a factory reset and now I’m getting a error message saying 

[ub6424]

Hello again @Diamondback0420 

Sorry to hear that you are having problems ... I would like to help you.

You have < HP Pavilion x360 - 11m-ad013dx >

product number: 1KT77UA

I will get back to you ...

[ub6424]

Hello @Diamondback0420 

Before you start with the factory reset your notebook should be checked...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Diamondback0420]

I ran the test as described and it passed everything no code came up I exited and my laptop restarted.  Here’s the screen I’m getting 

 

[ub6424]

Hello @Diamondback0420 

Please click on [ Details ] and send screenshot

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Diamondback0420]

It’s a really long report on my notepad it totals like 6 screenshots but they are to big to attach do u have a email I can send them too 

[ub6424]

Hello @Diamondback0420 

Skip the recovery. Press and hold <power> button until notebook switches off.

I asked you to perform <HP Diagnostics UEFI> tests, please follow --->>> here and report back.

[Diamondback0420]