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‎10-23-2022 02:09 PM

HP Recommended
Product: HP Pavilion x360 - 11m-ad013dx
Operating System: Microsoft Windows 10 (32-bit)

Tired to reset and did a factory reset and now I’m getting a error message saying 

Category:
7 REPLIES 7

‎10-23-2022 02:14 PM

HP Recommended

Hello again @Diamondback0420 

Sorry to hear that you are having problems ... I would like to help you.

 

You have < HP Pavilion x360 - 11m-ad013dx >

product number: 1KT77UA

 

I will get back to you ...

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‎10-23-2022 02:16 PM

HP Recommended

Hello @Diamondback0420 

 

Before you start with the factory reset your notebook should be checked...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-23-2022 02:32 PM

HP Recommended

I ran the test as described and it passed everything no code came up I exited and my laptop restarted.  Here’s the screen I’m getting 

image.jpg

 

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‎10-23-2022 02:54 PM - edited ‎10-23-2022 02:54 PM

HP Recommended

Hello @Diamondback0420 

 

Please click on [ Details ] and send screenshot

ub6424_0-1666558422925.png

 

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎10-23-2022 03:04 PM

HP Recommended

It’s a really long report on my notepad it totals like 6 screenshots but they are to big to attach do u have a email I can send them too 

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‎10-23-2022 03:15 PM

HP Recommended

Hello @Diamondback0420 

 

Skip the recovery. Press and hold <power> button until notebook switches off.

I asked you to perform <HP Diagnostics UEFI> tests, please follow --->>> here and report back.

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‎10-23-2022 03:35 PM

HP Recommended

image.jpg

 

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