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‎08-12-2022 08:26 AM - last edited on ‎08-12-2022 09:07 AM by

HP Recommended
Product: HP 15-dy0000 Laptop PC (8TH58AV)

The laptop will not power on at all. We have tried resetting the computer by holding the power button down, but all that does is have the screen flash white. There are no additional plug ins or add-ons in the device.

Product Number: 525V5UAR

[Personal Information Removed]

Category:
1 person had the same question
1 REPLY 1

‎08-12-2022 10:57 AM

HP Recommended

Hello @EssCor 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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