cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Chrisbrown
New member
1 0 0 0
Message 1 of 2
95
Flag Post

Hello,i have a problem with my HP laptop. it is a touchscreen, but the sscreen doesn't touch, the mo

‎03-08-2021 07:31 PM

HP Recommended
Product: chrisbrown
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,i have a problem with my HP laptop. it is a touchscreen, but the screen doesn't touch, the mouse doesn't work and also the keyboard does not works. can you please provide assistance, thank you.

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post

‎03-08-2021 09:17 PM

HP Recommended

@Chrisbrown 

Then, you need to connect a USB keyboard and when you next reboot it, press the Esc key repeatedly to see if you can get the HP startup menu and when that appears, press F2 to run diagnostics.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation