Help getting into my laptop

[KaylaWeakley]

My HP has a black screen with a blue box saying administrator password or power on password and when I hit enter three times it says authentication failed system locked I don't remember the password can someone help me please!!!! 

[Nal_NR]

Hi @KaylaWeakley,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Notebook is displaying a message asking for an "Administrator Password" or "Power On Password" and you're unable to remember it, here’s what you can do:

Steps to Bypass the Password:

Enter the Password Incorrectly Three Times:

• After entering the incorrect password three times, the system should display a message like "System Disabled" along with a numeric code (or error code).

Note Down the System Disabled Code:

• Write down the numeric code that appears after the failed attempts.

Use an Online BIOS Master Password Generator:

• You can use a BIOS master password generator to get a code that can unlock your laptop. Search online for "HP BIOS master password generator" and enter the numeric code you noted down to get the unlock code.
• Note: Use this method with caution and ensure you're using a reputable source.

Enter the Generated Password:

• Enter the generated password into the prompt on your laptop. If successful, this should unlock the BIOS, allowing you to reset the password.

• If you’re unable to unlock your laptop using the above steps, you’ll need to contact HP Support for assistance. They may ask you for proof of ownership before helping you unlock the laptop.
• Be ready to provide your laptop’s serial number and product number, which can usually be found on the bottom of the laptop or in the battery compartment.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[KaylaWeakley]

I did what you are saying but when I put the password in wrong 3 times it doesn't give me a code or any numbers it just says system lock shut down computer

[Nal_NR]

Hi @KaylaWeakley,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!