Help with Error Code

[kdkoestner]

Boot Related Issues

Hard Drive/SSD SMART Check: FAILED

Failure ID : 90E16X-9Q9BHV-GXGKHF-609T03

What are my options?  Hard drive upgrade?  Thank you!

[Paul_Tikkanen]

Hi:

If you enter the required info at the link below it will indicate that your notebook's 256 GB NVMe needs to be replaced.

HP Customer Support - Service Center

HP ENVY x360 - 15-cp0053cl

 

Failure details - Hard drive check:

IMPORTANT:

The test found a problem with your hard drive, and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP ENVY x360 15 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended for...

If you want to install a larger capacity NVMe SSD you should be able to as the drive capacities listed in the service manual are normally only what HP offered in the model series, not the maximum capacity supported.

My recommendations would be either the Samsung 980 (not 980 Pro). or the Western Digital Blue SN570.

After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you will have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 6EH45UA#ABA