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‎12-13-2020 05:19 PM

HP Recommended
Product: Hp 15 laptop pc

My laptop was given to me by my mother she deceased so I can’t recover any Microsoft info and I don’t have the pw.  I have tried multiple reset option for factory restorations I keep getting the (reset failed nothing was removed) message and I don’t know what else to do can someone help? 

1 REPLY 1

‎12-23-2020 10:35 AM

HP Recommended

@Fox18

 

I reviewed your post and I understand that you are unable to reset the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and perform a cloud recovery and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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