Hi, my HP Envy x360 is stuck repeatedly at 'Preparing Automatic Repair', I passed All tests

[Bryan32982]

Hi, my HP Envy x360 is stuck repeatedly at 'Preparing Automatic Repair' and I can’t access Windows or recovery mode. I passed all the test needed, but I'm still stuck... Tried every method but nothing.... And all it those is load infinite..... To the part it keeps saying error something went wrong in a blue screen...

[Bryan32982]

Also I'm 18... And I don't know what I'm doing

[Garp_senchau]

@Bryan32982, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear you're experiencing this issue with your HP Envy x360. The "Preparing Automatic Repair" loop is a known issue that can sometimes be difficult to resolve, but here are some steps you can try to fix it:

1. Hard Restart

• Completely power down your laptop.
• Disconnect all peripherals.
• Press and hold the power button for about 15 seconds to drain residual power.
• Restart your laptop.

2. Boot into Safe Mode

• You can try accessing Safe Mode by interrupting the boot process.
• Power on the laptop and, as Windows attempts to load, press and hold the power button to force a shutdown.
• Repeat this process 3-4 times. This should boot you into Recovery Mode.
• Select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart".
• Once it restarts, choose Safe Mode with Networking.

3. Run System Restore from Recovery Environment

• Access the Recovery Environment using the steps above.
• Navigate to "Troubleshoot" > "Advanced options" > "System Restore."
• Choose a restore point before the issue started.

4. Check for hardware issues

• Run a diagnostic test if you haven't already, using HP Diagnostics.
• To do this, turn off your device. Then turn it on and immediately press Esc repeatedly until the Startup Menu opens.
• Press F2 for System Diagnostics.

5. Repair Your Laptop Using a Windows Installation Media

• If the above steps don't resolve the issue, you can use an installation media (USB or DVD) to attempt repairs.
• Insert the Windows installation media, and boot from it.
• Select "Repair your computer" at the bottom left of the screen.
• Try running "Startup Repair" from the installation media options.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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