About a year ago, my laptop suddenly didn't come on. I took it to geek squad; they said I might be better off buying a new one. Last month, I plugged it in and held the power button for 30 - 60 secs 5 consecutive times; the laptop came on. Once it came on, they gave a message about ”low internal battery.” I presumed that it was a battery problem. After that, I only used my laptop while charging it. It turns off 30 - 40 mins from when it's unpugged. It has turned off multiple times; however, I used the same technique, holding the power button for a certain amount of time, to turn it on. Unfortunately, it turned off 2 days ago. I have held down the power button multiple times, but it's not coming on. It would have been much easier if I didn't have an internal battery. Please Does anyone know a way I could turn it on myself without removing the internal battery?
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer. If the issue persists, follow next steps.
Reseat the hard drive
Before you begin reseating the hard drive:
You might need a Phillips head screwdriver or similar tool.
Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
HP strongly recommends using an anti-static wrist strap and a conductive foam pad when working on the computer.
warning: The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
caution:This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
Press and hold the Power button for 5 - 15 seconds to turn off the computer.
Disconnect the power cable.
If your notebook model features a removable battery, remove the battery.
Disconnect and reconnect the internal hard drive. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
After connecting the hard drive and reassembling the computer, try to start the computer normally.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
This sounds like hardware related issue with the computer and in order to fix this issue your computer needs to be serviced. As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".