How do I fix my laptop

[Surmise]

I need help with my laptop. My laptop has been acting up for months now. It doesn’t let me do anything. When I turn on the laptop it just turns back off after 2 or 3 seconds and it repeats almost as if it was boot loop im not sure what it is. There is no HP logo when I do this. I’ve tried everything like resetting my laptop but it always says there’s a problem resetting it. I’ve tried downloading windows 10 again and use the usb drive to boot it up and this static screen pops up. And the laptop seems to do like a beep noise here and there. What do I do?

 

[CharlieItuah1]

Hi, @Surmise it looks like a hardware problem. Is your warranty still valid?

Also, see if you can reach HP Support for further assistance.

https://www.hp.com/us-en/contact-hp/contact.html

https://support.hp.com/us-en/contact

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

[Surmise]

Yeah the  warranty is over. But I’ll check out the stuff u sent me.

[Paul_Tikkanen · Accepted solution]

Hi, @Surmise 

Yes, that model has a quirk of some sort that won't let you clean install W10.

However, if you use the HP cloud recovery tool to create a bootable USB recovery drive, that usually works for some reason.

Here is a link for how to use that utility.  You will need to use another PC running W7 64 bit or newer and a 32 GB USB flash drive.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[Surmise]

okay I’ll give that a try to see if that works.

[Surmise]

thank you so much. This actually fixed the issue. Finally I use my laptop again.

[Paul_Tikkanen]

You're very welcome.