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‎10-09-2021 12:16 PM

HP Recommended
Product: Alienware 17r3
Operating System: Microsoft Windows 10 (64-bit)

I have a HP EX950 2tb ssd that failed.  I seem to be unable to get warranty support for the unit as HP won't recognise the serial number.

Category:
4 REPLIES 4

‎10-09-2021 01:54 PM

HP Recommended

@Docular 

 

You have to ask Dell. Alienware is NOT a product from HP even its storage device is  from HP. I don't know why Dell uses HP storage products, Dell owns a big storage company.

 

Regards.

BH
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‎10-09-2021 03:29 PM

HP Recommended

No I bought the SSD separately from the laptop.  In Fact I own 4 HP SSD's that I bought through Amazon where it is stated they have a 5 year warranty.   The SSD worked for a year and has now packed up.  This is HP's responsibility.  For goodness sakes I have worked in IT for over 30 years and can't believe HP's Customer facing website is so poor.   

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‎10-09-2021 04:42 PM

HP Recommended

@Docular 

 

Please try

 

               https://support.hp.com/us-en/contact/laptops

    or       https://www.hp.com/us-en/contact-hp/phone-assist.html#section1

 

Regards.         

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-10-2021 12:10 PM

HP Recommended

Hi@Docular,

 

Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

We understand SSD is purchased separately if the HDD upgraded customers build warranty will be an applicable warranty with the notebook.

 

Hope that answers your question and you have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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