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Locked

‎02-03-2024 05:45 AM

HP Recommended
Product: HP Spectre x360 - 15-ch011dx

How do I boot of this sparekey?  I have it inserted like it says but nothing happens.  I tried windows + B, it seems to work but after reboot I get the same msgs: First it asks to enter the power on password, in which I have no idea what that is,  after 3 attempts it fails and gives me the same msg about inserting a HP sparekey   Any help will be appreciated.

1 REPLY 1

‎02-03-2024 12:43 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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