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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: How to Hard Reset the HP Pavilion x360 Touch

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06-05-2019 09:03 AM
My Notebook is a HP Pavilion x360 with Touch Screen, HO Model Number is 11-k128ca, HP PN N5R09UA and HP SN 8CG5470CMV. My problem is that the Notebook won't boot. Screen does also not display anything while it is trying to boot. CapsKey's White Light does initially blink once every 4 to 5 seconds then subsequently it blinked twice to then go back to blinking only once. This again, later is followed by blinking twice again before going to single blinks. Most times there is a beep sound following right behind the light blinking. My problem started after I had to partly disassemble the notebook so I could replace the hinges. During the disassemble and re-assembly I was very careful to make sure all connectors were properly seated and reconnected.
06-05-2019 11:34 AM
Hi,
Here is how to perform a power reset:
https://support.hp.com/au-en/document/c01684768
Since it is after a disassembly, I would disassemble again and rebuild and see if it changes anything.
http://h10032.www1.hp.com/ctg/Manual/c05819369
Hope it helps,
David