• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended

How to Reset Password of Power-on Authentication / Reset Factory Settings?

I dont know what happened but when i turned it on it was just like that: 

WhatsApp Image 2021-06-15 at 9.47.28 PM.jpeg

What I have tried:

-

I've put any password i would consider, and put my fingerprint but entering wrong password 3 times. No pass code was shown afterwards. Just "System Locked" message and then I needed to restart. I

- Pressed "Esc" button repeatedly before the Power-On Authentication screen. The text "Entering Setup Menu" showed up in the bottom left screen, but it still went to the Power-On Authentication anyway.

 

What can I do to access and then clean up the laptop?

I'm okay with having the disk erased and getting a new Windows license, if needed.

I don't have anything else other than the laptop, what can I do? If someone knows pls tell me..

1 REPLY 1
HP Recommended

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.