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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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You should have come here and asked about this before you did this -- as the Stream models can not perform a built-in reset since their 32GB "drive" does not have nearly enough free space to complete successfully.
To do the reset, you have to use external media.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP
38,402
8,308
3,317
HP Recommended
You should have come here and asked about this before you did this -- as the Stream models can not perform a built-in reset since their 32GB "drive" does not have nearly enough free space to complete successfully.
To do the reset, you have to use external media.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP
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