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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎01-26-2019 05:56 AM

HP Recommended
Product: HP Notebook - 15-bs015dx
Operating System: Microsoft Windows 10 (64-bit)

HP Notebook - 15-bs015dx

 

Power on on black screen blue box 

 

Administrator Password or Power on password required. 

 

Dont have ave them or remember them at least. Code is

 

[i 85170817] 

 

what at can I do and if I have a recovery image will that work to fix this?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2019 06:02 AM

HP Recommended

@Vonhazze25 

 

Enter  12725658

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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2 REPLIES 2

‎01-26-2019 06:02 AM

HP Recommended

@Vonhazze25 

 

Enter  12725658

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎01-26-2019 06:12 AM

HP Recommended
Spoiler
Spoiler
Worked like a charm

Much appreciated but now I’m stuck at software installation screen. 

 

This is is where I’ve been having issues previously. Software installation never completes. 

 

2 progress bars both are gray

Top bar shows progress

Bottom Bar never moves

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