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‎08-26-2019 04:58 AM

HP Recommended
Product: ProBook 6470b
Operating System: Microsoft Windows 7 (64-bit)

Hello Everyone,

 

I have a note book i.e. ProBook 6470b and I don't know the current password of BIOS so please guide me to reset it. I have called to HP Support and they asked me to visit Service Center and product is out of warranty. Please help as I don't want to visit HP center as it is too far from my home.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2019 06:29 AM

HP Recommended

@Fairguy 

Sorry, but that is now the only option.

 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎08-26-2019 06:29 AM

HP Recommended

@Fairguy 

Sorry, but that is now the only option.

 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.



I am a volunteer and I do not work for, nor represent, HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.