How to run HP PC Hardware Diagnostics UEFI from USB

[Mark5642]

I was reading a post from @Philipos1 regarding How to run HP PC Hardware Diagnostics UEFI from USB; posted  ‎01-04-2019 02:51 PM - edited ‎01-04-2019 03:06 PM

I too would like to do this, for a similar reason; I wish to update the BIOS from a USB thumb drive.

HP Support agent Barachiel evidently responded via private message; Please share the instructions

Thanks

[TEJ1602]

@Mark5642, Welcome to HP Support Community!

Could you give me the link for the original post you mentioned?

Also, you can use this link to install UEFI- https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mark5642]

Hi Thank you for answering my post; the original post link I referenced is here; https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/How-to-run-HP-PC-Hardware-Diagnostics-UEFI-fr...

The use case is the same, I tried restoring the BIOS using the windows key + b sequence

The onboard diagnostic program only has a check disk and check memory;

There are no displayed devices in the F9 boot menu

Ideally, I want to make a bootable USB thumb drive with an updated diagnostic program that will allow me to update the BIOS

I haven't been able to make the laptop recognize anything as a boot device.  

I made a bootable Nortan USB thumb drive and the laptop didn't notice.

[TEJ1602 · Accepted solution]

@Mark5642

The steps on the post you shared are same as what i provided. If you still need help, please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mark5642]

Thank you, I was able to boot with the UEFI tool on a thumb drive,  "hold the F2 while powering up"

Alas, the hard drive is so corrupted, I was forced to do a complete OS install and later do an extensive disk recovery process to restore pics and music; not much else.