How to stop HP Diagnostic Window popping up on my laptop

[Jack702]

Everytime I turn on my laptop  HP Diagnostic Window pops up. I can only remove it by using control alt delete. Sometimes it pops back up. I can't click on it but have to remove it every time. Do you have advice what this means and how to stop it from happening?

[Gaya1239]

Hi @Jack702 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Diagnostic Window popping up on your laptop every time you turn it on could be due to a few different reasons. 

Here are some troubleshooting steps you can try to resolve this issue:

Check for Updates: Make sure your laptop's operating system (Windows 11) and HP software/drivers are up-to-date. Sometimes, outdated software can cause compatibility issues and unexpected behavior.

Disable Startup Programs: It's possible that the HP Diagnostic Window is set to launch at startup. You can disable this by managing startup programs:

• Right-click on the taskbar and select "Task Manager."
• Go to the "Startup" tab.
• Look for any HP-related entries and disable them by right-clicking and selecting "Disable."

Reinstall HP Support Assistant (if applicable): If the HP Diagnostic Window is associated with HP Support Assistant, you might want to try reinstalling it:

• Go to "Settings" > "Apps."
• Find "HP Support Assistant" in the list and click on it.
• Select "Uninstall" and follow the on-screen instructions.
• After uninstalling, restart your laptop.
• Download the latest version of HP Support Assistant from the HP website and reinstall it.

Check Task Scheduler: Sometimes, tasks scheduled in Task Scheduler can cause unwanted programs to run at startup. You can check and disable any tasks related to HP diagnostics:

• Type "Task Scheduler" in the Windows search bar and open it.
• Navigate to "Task Scheduler Library" > "Hewlett-Packard" (or similar) and look for any diagnostic tasks.
• If you find any, right-click on them and select "Disable."

Run System File Checker (SFC) and DISM: Corrupted system files can also cause issues. You can try running SFC and DISM scans to repair any corrupted files:

• Open Command Prompt as an administrator.
• Run the command: sfc /scannow
• After SFC completes, run the following command: DISM /Online /Cleanup-Image /RestoreHealth

Check for Malware: It's possible that malware or viruses could be causing the HP Diagnostic Window to pop up. Run a full system scan using Windows Defender or any other reputable antivirus software to check for any infections.

Refer to this document: HP Notebook - 15-dy0013dx

I hope this helps. 

Take care and have a good day.

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