• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Walmart red rocket

My PC was fine the other day. Went to use it today and it won't turn on. The light by the power supply is solids. When I turn it in the f12 light is on and the two lights on the .side by the disc drive are on and solid. You hear the CD drive initialize but no fan and no hard drive noise. Screen is black. I have done a hard reset. Checked the ram. Tried pressing esc , f2, f11, win+b win+v. Nothing has worked. Please help

5 REPLIES 5
HP Recommended

@Alicia81,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • What is the operating system you are using?
  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

It is running Windows 10 it was working 1 days prior to my post .I installed a game but tst was all

HP Recommended

@Alicia81,

 

Thank you for the information.

 

I recommend you follow the steps suggested in the artilce in my previous post and let me know.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

Tried the things in the article and nothing worked.vi even tried hooking to external monitor to make sure the screen was fine..PC won't boot up so no matter how many times I push buttons I can't access diag or boot options

HP Recommended

@Alicia81,

 

Thank you for keeping me posted.

 

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to Contact HP to have the device repaired.

 

Here is how you can get in touch with the tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.