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Ranmayb1
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Message 1 of 4
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Hp 15-f024wm f12 key and caps lock flashes

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Hp 15-f024wm

Laptop won’t boot up, the f12 key only will flash, then go away. Will flash again and the caps lock key will flash at the same time, then both will go away, then f12 key only would flash again and the cycle repeats. Every so often I hear a popping sound.

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Ranmayb1,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Ranmayb1
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Message 3 of 4
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This doesn’t help at all. In that document it doesn’t describe how the lights are flashing on my laptop

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,666
Message 4 of 4
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@Ranmayb1,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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