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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
hp pavilion x360
Microsoft Windows 11

My laptop won't stop boot looping and whenever I try to enter bitlocker recovery key it doesn't work and when I press other options; it just boot loops all over again. I can't enter the troubleshoot screen either. Every blue screen I get doesn't even give me a code, it either says "Inacessable_boot_device" or "driver_pnp_watchdog"

1 REPLY 1
HP Recommended

Hi @nuekdZ,

 

Welcome to the HP Support Community

 

I understand you are facing a Laptop not Booting on with your HP Pavilion won't even boot properly or allow you to reset. Not to worry I will help you to get a resolution to resolve the issue.

 

May I Know 

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

 

Please try the following Troubleshoots steps. 

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

After the above  troubleshooting steps if the unit  turns on 

 

 HP PCs - The Computer does not boot or start

 

HP PCs - The computer starts but the screen remains blank (Windows 11, 10)

 

HP Notebook PCs - Computer beeps or a light blinks during startup

 

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer

 

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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