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zafisinl
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Message 1 of 3
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Solved!

Hp ProbookX360 G1 EE black screen windows 10

HP Recommended
Hp ProbookX360 G1 EE
Microsoft Windows 10 (64-bit)

Hi!

I have 10 laptops Hp ProbookX360 G1 EE with the same issue.When i power on the laptop before entering windows 10 screen goes black.I then press power button once and backlight powers off.Then i press power button again and i can boot to windows.I don't have this problem on restart or if i close the lid and power on the laptop.The problem appears only when the laptop boots from off state and before entering windows.I updated bios to Latest V1.35 and i downloaded official vga intel drivers from the upport page of the product.I also tried and with hp assistant.Lastly,if i use the basic microsoft vga drivers i don't have this problem.Thanks!

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zafisinl
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

I finally found the answer and i am posting it in case someone else has the same problem.

The solution is:

in power&sleep menu you go to additional power settings
then choose what the power buttons do

then press change settings that are currently unavailable
and uncheck turn on fast startup(recommended)

View solution in original post

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zafisinl
Author
Level 1
3 2 1 0
Message 2 of 3
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I also notice that this problem happens only when laptop runs on battery.If i have the charger plugged in laptop boots normally.

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zafisinl
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

I finally found the answer and i am posting it in case someone else has the same problem.

The solution is:

in power&sleep menu you go to additional power settings
then choose what the power buttons do

then press change settings that are currently unavailable
and uncheck turn on fast startup(recommended)

Was this reply helpful? Yes No
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