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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp Spectre Wont Turn On After Damaged Charging Port

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02-19-2021 12:42 PM
My HP Spectre is about 5 years old but has been working in perfect condition, hasn't bothered me in anyway during all these years. However, the other day I connected my charger to the device and the laptop just happened to operate really really slow, like it was unusable. The next morning the laptop was off and wouldn't turn back on
I had this checked bt a repair guy who said there was a clear damage in the charging port, which he replaced and tried to turn the laptop back on but it still wouldn't work. He saw this as the only damage to the laptop, everything else looked fine.
Now, it has been a week and my laptop still isn't turning now despite the damaged port being replaced. I'm a student with a lot of data saved on my laptop with no other alternative device to use (unless I spend a fortune on another laptop) so I need this laptop to work desperately.
Anyone had this issue who managed to make it work, please advise me!
Thanks
02-19-2021 02:15 PM
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Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
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Reminder >>> Having backups of your data on other than the computer is critical.
That said, at this point, there is reason to believe the data on the system is OK.
Something to think about - computers can die.
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Moving on...
If it has not already been done:
Five year old computer likely needs a new battery.
Test the battery AND the Charger unit.
The results will somewhat depend (of course) on the port having been properly repaired.
Nothing assumed - just a statement.
If it is all just "too much",
Take the computer back to the tech and ask him to test / replace the battery and / or the charger.
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Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
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Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
Product Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
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HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
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Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
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Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
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