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Mahvah
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Hp Spectre Wont Turn On After Damaged Charging Port

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Hp spectre x360

My HP Spectre is about 5 years old but has been working in perfect condition, hasn't bothered me in anyway during all these years. However, the other day I connected my charger to the device and the laptop just happened to operate really really slow, like it was unusable. The next morning the laptop was off and wouldn't turn back on

I had this checked bt a repair guy who said there was a clear damage in the charging port, which he replaced and tried to turn the laptop back on but it still wouldn't work. He saw this as the only damage to the laptop, everything else looked fine.

Now, it has been a week and my laptop still isn't turning now despite the damaged port being replaced. I'm a student with a lot of data saved on my laptop with no other alternative device to use (unless I spend a fortune on another laptop) so I need this laptop to work desperately.

Anyone had this issue who managed to make it work, please advise me!

 

Thanks

 

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Dragon-Fur
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@Mahvah 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Reminder >>> Having backups of your data on other than the computer is critical.

That said, at this point, there is reason to believe the data on the system is OK.

Something to think about - computers can die.

 

================================================================

Moving on...

 

If it has not already been done:

Five year old computer likely needs a new battery.

 

Test the battery AND the Charger unit.

 

The results will somewhat depend (of course) on the port having been properly repaired.

Nothing assumed - just a statement.

 

If it is all just "too much",

Take the computer back to the tech and ask him to test / replace the battery and / or the charger.

 

===============================================

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

  • Product Home    >> Enter the full model name

  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)
  • Search for “Battery” to find parts and replacement  >> Read the chapter on Replacement Procedures

NOTES  

  1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

===============================================

 

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

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